real-time

SMS operations manager

4 essentials for Operations Managers sending comms

Unfortunately, many Operations Managers’ projects kick off with the time-honoured cry: “the call centre’s blowing up!”.  It might be a network outage, a defective product, or a supplier failing to show. Either way, communications need to be sent to impacted customers. And invariably, that can’t happen right away. Sending a text message to impacted customers […]

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US expansion upwire

5 Ways to Win with Real-time Communications

Most companies translate real-time communications to “system-triggered notifications”. Think shipping updates, taxi approaching SMSs, cancelled flight emails. All very useful in their own right. But if that’s where your real-time communications start and stop, you’re missing out. You’re sitting at the wheel of a Ferrari 360 Modena and using it to drive to the supermarket

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