IVR

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5 reasons why you need a drag and drop IVR solution

An Interactive Voice Response (IVR) solution is a voice call technology that lets callers interact with your business using automated menus and keypad prompts. You know, “press ‘1’ for account balance”. IVR’s have been around for ages, but cloud platforms with drag and drop interfaces have not.  They enable businesses to build and change IVR’s

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IVR credit card payment system

Taking card payments via phone; the worst advice we’ve ever seen.

When it comes to business advice, there is some truly disturbing information available on the internet. But this advice regarding taking credit card payments over the phone is next level. It featured in a quite popular article that features prominently in search results for accepting credit card payments over the phone. Here’s a screenshot so

Taking card payments via phone; the worst advice we’ve ever seen. Read More »

Credit card reminder SMS

How to solve the biggest problems with call centre fraud

The call centre is fast becoming a front line in the credit card fraud battle. Online and instore payment channels have improved security measures in recent years, leaving the call centre as the weakest link for fraudsters to target. Call centres must comply with strict data security standards that cover the storage of sensitive credit

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Voice IVR image

How to use Upwire’s voice modules for IVRs and phone surveys.

Upwire is perfect for IVR’s (interactive voice response), automated receptionists and simple call routing services. Upwire costs nothing to set up or make changes – you do it yourself in the drag-and-drop builder. You only pay when it’s used (i.e. when you get value out of it!). In this 2-minute video we take you through how to

How to use Upwire’s voice modules for IVRs and phone surveys. Read More »