Debit

How to chase late payments without destroying relationships

In terms of general unpleasantness, chasing payments is roughly on par with squeezing lemon juice into your eyes.  Where to start? It’s time-intensive, socially uncomfortable, and when done wrong has the capability to destroy hard-earnt business relationships. In fact, a hard-nose discussion over late payments and imminent consequences could be the best way to kill […]

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credit card payments

How to stop direct debit failures killing your business

Failed direct debits are a serious threat to subscription and membership based businesses. They are a key churn trigger as customers re-evaluate your service when deciding whether to set up a new direct debit. If you’re business’ lifeblood is subscription or membership services, you need to have your failed direct debit process nailed! Make sure

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