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Email or SMS communications

Customers completely ignoring emails? Do this.

You could try yet another subject line, change up the copy, and even add some sassy emoticons.  But at this point, you might have to admit that you’ve got the most out of your email campaigns. Unfortunately, the ceiling for email campaigns isn’t that high. An open rate of 40% is considered phenomenal for email, […]

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IVR credit card payment system

Taking card payments via phone; the worst advice we’ve ever seen.

When it comes to business advice, there is some truly disturbing information available on the internet. But this advice regarding taking credit card payments over the phone is next level. It featured in a quite popular article that features prominently in search results for accepting credit card payments over the phone. Here’s a screenshot so

Taking card payments via phone; the worst advice we’ve ever seen. Read More »