NPS surveys have become wildly popular amongst businesses looking to track customer sentiment, either towards their brand or towards a particular sales or service interaction. Here we look at why SMS Text Message Feedback Surveys are the single most effective tool for ‘episode’ NPS – where customer sentiment is tracked shortly after an interaction with […]
4 reasons why SMS [Text Messages] are perfect for NPS Read More »
When was the last time you implemented a perfect market research campaign? You deployed quickly , got the sampling spot on, and had high completion rates? If you answered ‘I do every time’, congratulations. You are among a tiny minority. The rest of us however need an agile approach to market research. A platform that
An agile approach to market research Read More »
Survey mode takes SMS surveys to the next level. It has the smarts to know which question the respondent is replying to, which lets you automatically detect invalid answers and send error messages. And that means more reliable results on your SMS surveys! Try it yourself by clicking here for a free trial. No
Upwire’s survey mode makes SMS perfect for NPS trackers Read More »
Upwire is perfect for IVR’s (interactive voice response), automated receptionists and simple call routing services. Upwire costs nothing to set up or make changes – you do it yourself in the drag-and-drop builder. You only pay when it’s used (i.e. when you get value out of it!). In this 2-minute video we take you through how to
How to use Upwire’s voice modules for IVRs and phone surveys. Read More »
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